Registrations

Date/Time
Date(s) - 27/02/2023 - 03/03/2023
8:30 am - 3:30 pm

Location
Sheraton Mall of the Emirates

The following subjects will be covered during the course:

• Communication Skills
• Presentation Skills
• Persuasion Skills
• Negotiation skills

Course Outline

Day 1

• The communication process
• The effective communication process components
• Ways to overcome communication barriers
• Introduction to Listening
• Stages of Listening
• Types of Listening
• Internal and external barriers to listening
• Questioning skills and techniques
• Body Languages

Day 2

• Communication Styles
• The different types of conflict that exist in the workplace
• Techniques to help deal with the types of conflict
• Verbal communication skills
• Explore how presentation works
• Overcoming Nervousness in front of an audience
• Learn the hints and tips for an effective presentation
• Using Visual Aids

Day 3

• Types of Persuasive Speech
• Practicing presentation skills
• What is Persuasion and how it works
• The Importance of Persuasion
• The Steps of the Persuasion Process
• The Role of Communication in Persuasion
• The Rhetoric of Persuasion
• Major Principles of Persuasion

Day 4

• The Basic Principles of Negotiation
• The Benefits of Negotiation
• The Types of Negotiation Strategies
• Stages of the Negotiation Process
• BATNA and WATNA
• Common Mistakes in Negotiations
• Cultural Differences In Negotiations

Bookings